In a marketplace where billions of sales take place daily, some errors and misunderstandings are bound to occur. Better Business Bureaus act as neutral third parties to help consumers and businesses resolve marketplace disputes.

For consumers and businesses in the Bureau's service area, special programs for practical settlement of disputes are offered through the Dispute Settlement Center.

• File a formal consumer-to-business complaint on-line.
  
• Find out more about Alternative Dispute Resolution and how it benefits consumers and businesses.
  
• Find out about Conflict Management and Other Training offered by the Better Business Bureau.
  

Check our National Links for more
business and consumer resolution programs:
*Use your back arrow to return to the Buffalo BBB website*

• Find out about our BBB CARE program and other special dispute resolution programs offered.

• Find out more about our BBB AUTO LINE program, one of the nation's largest out-of-court dispute settlement programs with automobile manufacturers.
  
• The Better Business Bureau publishes a number of brochures about Dispute Resolution, as well as a quarterly newsletter for our volunteer mediators and arbitrators. You can obtain these publications from your local BBB, or read them online.

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